Delivery Information

Delivery charges

We aim to charge you as little as possible for delivery of our products, whilst not scrimping on service.  We ship almost all items by courier which will require a signature on completion of delivery.  All time scales are based on orders placed and cleared funds being confirmed.

Standard Delivery (3-5 Working Days)

In almost all cases we ship on day of order (order cut off @ 2pm Monday to Friday)

Tracking

If you require a tracking reference for you orders please contact admin@pawstorest.co.uk 

Do you only deliver to the card holder's address?

Credit/Debit Card transactions we will only deliver to the card holder's address, this is to ensure that security of the card holder and of course us as a company. Please note that we reserve the right to cancel any order that does not comply with our security procedure, where funds have been taken you will receive a refund as soon as possible.

We do not deliver to other residential addresses other than the registered card holder address.

Please note that is your card issuer's responsibility to ensure that your details are up to date.  If you have moved recently this may affect verification.

Where we deliver?

Our couriers deliver to mainland UK only i.e. where no body of water is crossed.

Smaller items can be shipped to anywhere in the UK via the postal service.

We do not ship outside the UK for web orders.

When will my order be dispatched?

Orders are dispatched were possible within 24 hours of order day Monday to Friday.

What if I am not at home to accept the delivery?

The courier will attempt two deliveries on consecutive working days. We cannot authorise any further delivery attempts. If you are not available to accept the delivery you may collect it from the local depot for up to 5 days, following which it will be returned to us. If goods are not collected the delivery charge will not be refunded.

Other queries

For all other queries please email us at admin@pawstorest.co.uk or call Customer Services on 01697 472232.

Our lines are open Monday to Friday 9am to 5.30pm. All calls are charged at domestic rates, we don't charge for the pleasure of speaking to us!